Our ticketing system, Trac, spits out an email to everyone who has ever been associated with a ticket anytime anyone makes a change to it. For me, on this team, it generates an enormous amount of email.
And I love it. It’s great information. It keeps me in the loop in a great way. I set aside time at the beginning or end of each day to review all of those emails at once. Otherwise they would only distract me all day and clutter up my inbox.
However, in the storm of emails Trac spits out at me, there are a select few that really do require immediate attention. We want Trac to be a legitimate and centralized means of documenting important needs.
Solution? A couple household filters in your mail client. Not every change or comment on a ticket assigned to me required my immediate attention, but many do. Furthermore, all of the changes and comments that do require my immediate attention are on tickets that are being or have been assigned to me.
So filtering all emails with “Owner: andrew.culver” to my inbox and all other identifiable Trac tickets into a separate folder does the trick.
A simple strategy designed to defend my “flow” or “the zone” or whatever you like to call it. All care of a few basic email filters.
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